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Frequently Asked Questions
Everything you need to know about our vehicle subscription plans, coverage, and more.
General Questions
What documents do I need?
Do I need good credit history?
Do we issue credit?
How long does it take to get a car?
Where are you available?
Can I drive my car for personal use?
Can my wife/husband/friend drive the car?
Damage and Loss
Am I covered?
Is there any damage and loss waiver?
What happens if I have an accident?
What if I am not at fault in the accident?
Flexi Subscription
What are the requirements for the Flexi subscription?
What cars do you offer on the Flexi plan?
Is the paperwork included?
Is servicing included?
What's included in the maintenance pack?
What if I get a flat tyre?
What does the weekly subscription fee cover?
What happens if I miss a payment?
If I take a break, do I need to pay the setup fee again?
Is there a minimum subscription period?
How do I return my car?
Are there fees when I return my car?
Could my weekly subscription fee change?
Flexi Own Subscription
What are the requirements for the Flexi Own subscription?
What cars do you offer on the Flexi Own plan?
Is the paperwork included?
Is servicing included?
What does the weekly fee cover?
How much can I drive?
Is there a minimum subscription period?
Is there a buyout option?
Is there a payment at the end of my contract?
Could my weekly subscription fee change?
EV FAQ
Where can I charge my EV?
How long does it take to charge my EV?
What charger type usually comes with a new electric car?
Is it expensive to charge my EV?
What Uber categories am I eligible for with my EV?
Do EVs have enough range to handle my daily travel demands?
What else do I need to know about driving an EV?